IDU WONDERFASHION SRL will take all the necessary actions to ensure that you are satisfied with the ordered products. However, the Consumer has the right to unilaterally terminate the distance contract on the basis of a valid reason, within 14 calendar days of receiving the product or in the case of services, from the conclusion of the contract.
The products can be returned only if they do not correspond to the placed order. For defective products, photos will be presented that will prove the defect even before the products are returned. After a correct analysis, the return request can be approved or rejected.
The products can be changed if they do not correspond to the placed order or if the measure is inappropriate. If the customer changes his mind about the order, the product can be exchanged and not returned.
The only costs that may be borne by the consumer are the direct costs of returning the products according to Government Ordinance 34/2014, for individuals who purchase products from sites, using distance communication techniques, applying the definitions contained in Government Ordinance 34/2014.
Thus, the costs of shipping or re-shipping a return or exchange of product will be borne by the customer.
Careful! According to GEO 130/2000 art. 10 lit. c) customized products, made to order according to your specifications cannot be returned!
If you want to return / exchange a product, you must explicitly communicate this intention to us, within 14 days of receiving the product by email at firstname.lastname@example.org, by phone at: 0753 333 377.
After analyzing your request, we will confirm the details of the return solution.
Reasons and Conditions for Return
If the package is severely damaged, the products have been delivered incorrectly, the products have manufacturing defects, the size does not match, you can request a return or exchange of the product. Please observe the following product return conditions:
-Products must be unused, not worn and undamaged, without signs of wear;
-Products must be returned in the original packaging, with the seal and labels intact;
–Products can only be returned by courier. IDU WONDERFASHION SRL does not pick up parcels sent by Romanian Post or other post offices;
-Packages sent with cash on delivery are not accepted;
-Packages whose sender cannot be identified are not accepted;
-Return packages are not accepted, if you have not notified IDU WONDERFASHION SRL of the intention to return, within 14 days from the receipt of the products, term established by law;
-Customized products cannot be returned according to your specifications, because they are unique products;
-Defective product means products that are broken, stained, unstitched or show signs of wear.
-Products from one model cannot be replaced with products from another model.
-Nu se pot returna produse achiziționate în baza unei promoții sau reduceri; acestea pot fi doar schimbate cu un alt produs.
In the event that the products have been delivered incorrectly or have manufacturing defects, IDU WONDERFASHION SRL assumes responsibility for paying the transport fees related to a return or exchange of the product.
Refund of Product Value
In case of settling a return, the money will be refunded only after meeting the above conditions, and the products arrived at the factory and were checked. After receiving and verifying them, IDU WONDERFASHION SRL will refund your money within a maximum of 10 working days and you will be notified when the payment will be made.
Please note that IDU WONDERFASHION SRL will not return the amounts related to delivery fees, bank charges, exchange rate differences in case of foreign currency payments or other fees, but only the value of the products.
The money will be returned exclusively by card or bank, no cash payments are made. Also, the transaction processing period, which differs depending on your banking service provider, is not included within 10 business days.
The products are sent only by courier to the address from the invoice received in the package or by e-mail, respectively:
IDU WONDERFASHION SRL
Strada Locotenent Constantin Marinescu nr 17 D, parter, apartament 2, Sector 6 Bucuresti
Phone: 0753 333 377